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Customer Care Information

“The insurance and risk business is highly regulated, and intermediaries are subject to a wide range of professional and legislative pressures. NIBA members are recognised as having attained a high standard of professionalism and knowledge through ongoing educational support and technical development. Member firms proudly display the association membership logo on their business premises and on their business communications.”

Sourced: NIBA Website

 

As proud members of The National Insurance Brokers Association (NIBA) we follow strict guidelines with respect to our Practice and our Conduct.  The following forms and documents are provided to assist and inform you in knowing your rights and responsibilities:

 

• Code of Practice

• Code of Conduct

• Complaints & Disputes

• Privacy Statement

• Client Accountabilities

• Duty of Disclosure

• How to Claim 

• Glossary